A truly international chain, Ibis Hotels operates worldwide. These economy hotels are situated close to city centers, tourist sites, airports and rail stations.
The brand is part of the Accor Hotels group and targets sophisticated leisure and business travelers by offering upscale facilities at value-conscious rates. The emphasis is on service, meeting facilities, spa treatments, and a wide choice of dining options.
At every location, the front desk stays open around the clock, offering phone and fax services, housekeeping services and snacks.
Meeting rooms are well-equipped and contain audiovisual equipment. Unlimited coffee breaks are complimentary.
Many Ibis hotels feature a thalassotherapy or thermal spa. These hotels offer packages that include room and board and a treatment program.
Dining is a hallmark of Ibis hotels. At every facility, breakfast is served from early morning until noon. Pasta, local dishes and more are available at all hours, every day of the year.
Guest rooms are minimally furnished with a double bed, a desk and chair, and a TV. Amenities include Internet access, a wide selection of TV channels and thermostats (in most hotels).
The chain puts customer service to the test with a program it calls the "15 minutes satisfaction contract." If a guest encounters a problem at any Ibis hotel, the staff has 15 minutes to resolve it. In the case that it does not, the room tariff is waived.
Members of sports teams get a special break if they stay at an Ibis hotel in connection with a sporting event. This program is called Vitabis and entails balanced, healthy meals specially adapted for athletes and a conference room for teams to review their game strategy (subject to availability). The program applies to players as well as trainers, coaches, team doctors, managers and referees. Proof of eligibility is required.
The chain's parent company rewards frequent stays with an A Club rewards program. The card entitles guests to room-rate reductions and services at more than 2,000 Accor hotels, including Sofitel, Pullman, MGallery, Novotel, Mercure, Suitehotel, All Seasons, Adagio, Thalassa and Ibis.
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