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This week on Trade Secrets, hosts Emma Weissmann and Jamie Biesiada are tackling all things client relations with Jennifer Jacob. Jennifer is the COO and co-founder of Tique, a travel advisor brand and systems design studio, and the former founder of Explorateur Travel.
During the episode, they tackle qualifying clients, keeping track of — and using — client data, breaking up with clients and beyond. You’ll also learn about Jennifer’s “pushback channel,” which often leads to the “bless and release.”
Theme Song: Sock Hop by Kevin MacLeod (License)
See omnystudio.com/listener for privacy information.
Jennifer Jacob, COO and co-founder of Tique
Credit: 2022 Jenn MartinsResources Mentioned in This Episode and Related Reading
Tique, and Tique on Instagram
Explorateur Travel
Jacob's Book Recommendations:
“Crucial Conversations”
“Radical Candor”
Trade Secrets Episode on Charging Fees
From TravelAge West:
Five Ways for Travel Advisors to Deal With (or Fire) Problematic Clients
New Travel Advisor Businesses That Will Help the Industry Build Back Better
Why Founder Jennifer Jacob Sold Explorateur Travel, and What Happens Next for the Host Agency
Travefy’s webinar on firing clients
Need Our Advice?
If you're a travel advisor with a question about the latest travel news, trends, best business practices or more, please call our hotline and leave a message at 201-902-2098 or send an email to tradesecrets@travelweekly.com.
About Your Hosts
Emma Weissmann is the Managing Editor of TravelAge West, a print and online magazine for travel advisors based in the Western U.S. She is also the co-host of Humans of Travel podcast, where she interviews notable individuals in the travel industry about their lives — the highs and lows that make them human.
Jamie Biesiada is a Senior Editor with Travel Weekly. She is an award-winning journalist, including being named the American Society of Travel Advisors’ 2019 Travel Journalist of the Year. Her roots are in community journalism, where she was the editor of several local newspapers and a regional entertainment magazine.
About the Show
Trade Secrets, a podcast from the editors of Travel Weekly and TravelAge West, is where travel advisors ask — and answer — questions. On each podcast, our editors will ask a veteran travel industry insider to join them and field listeners’ questions. Topics will range from business advice to industry trends, history and more — as long as it’s travel-related, we want to address it! Find Trade Secrets wherever you get your podcasts, or at www.travelagewest.com/podcasts/trade-secrets.
